Terms of Use

1. Acceptance of terms

These Terms of Use ("Terms") are a contract between you and Mykyta Titov, operating Smartappreview ("we", "us", "our", see our Impressum for full legal-entity details). By creating an account or using Smartappreview (the "Service"), you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

2. Description of service

Smartappreview fetches publicly available 1–3★ reviews for an app you specify from the Apple App Store or Google Play, and uses automated (AI-based) analysis to cluster them into ranked themes with representative quotes and suggested fixes. Themes, severity ratings, and suggested fixes are generated by an AI model and are provided as a starting point for your own judgment, not as professional advice or a guaranteed-accurate analysis.

3. Eligibility & accounts

You must be at least 16 years old and capable of forming a binding contract to use the Service. You're responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must provide accurate information and notify us promptly of any unauthorized use.

Business Users. If you create an account or complete a purchase on behalf of a company or other organization, you represent that you have the authority to bind that organization, and in these Terms "you" refers to that organization as well as you personally. If you are acting as a business rather than primarily for personal, family, or household use, the consumer-specific protections described in these Terms (including the EU/UK withdrawal-right discussion in Section 6) apply only to the extent your local law makes them mandatory regardless of your business/consumer status; where your local law does not mandate them for business users, they do not apply to you.

4. Free tier & entitlements

The free tier unlocks the top-ranked theme of a generated report only. Full report access requires either a one-time report unlock/credit or an active subscription, at the pricing shown in the Service at the time of purchase. If you share a report link, the recipient sees the report at your current access level (e.g. fully unlocked if you have an active subscription or unlocked credit for that report, locked to the top theme otherwise): access follows the report owner's live entitlement, not a snapshot frozen at share time.

5. Subscriptions, payments & refunds

Paid plans (one-time report unlocks and monthly subscriptions) are billed through Lemon Squeezy, our merchant of record, who is the seller of these products, sets the applicable price and currency at checkout, and is responsible for tax collection and remittance on these sales. Subscription access is live, not sticky: if you cancel, previously unlocked reports revert to the free-tier locked view at the end of your current billing period, and no further renewal charges occur.

All sales are final. Report unlocks and subscription charges are non-refundable once the corresponding report has been generated or the current billing period has begun, except where a refund is required by applicable law.

EU/UK right of withdrawal. If you are a consumer located in the EU, EEA, or UK, you would ordinarily have a 14-day right to withdraw from a distance contract without giving a reason. Because report unlocks and subscription access are digital content delivered immediately (your report is generated, or your subscription activated, right after payment), by completing checkout you expressly request that we begin performance immediately, and you acknowledge that once that digital content has been fully delivered to you, you lose your statutory right of withdrawal, consistent with Art. 16(m) of EU Directive 2011/83/EU (as implemented in your country) and § 356(5) of the German Civil Code (BGB).

This acknowledgment is captured at the point of ordering, not merely agreed to once in the abstract: as merchant of record, Lemon Squeezy's own checkout is a click-wrap agreement whose Buyer Terms & Conditions require you to affirmatively check a box confirming you've read and agree to those terms, which include this same digital-content/immediate-performance acknowledgment, before it lets you submit an order.

6. Acceptable use

You agree not to:

• use the Service to violate any applicable law or a third party's rights;
• attempt to circumvent rate limits, entitlement/paywall checks, or bot-mitigation controls;
• reverse-engineer, decompile, or attempt to extract the underlying prompts, models, or source code used to provide the Service;
• scrape, systematically extract, or resell the Service's output (reports, themes, or quotes) at scale without our prior written permission;
• use automated means to create multiple accounts to abuse free-tier access or evade a suspension; or
• interfere with or disrupt the integrity or performance of the Service or the data it contains.

7. Review content & third-party sources

The review text, star ratings, and dates shown in your reports are fetched programmatically from Apple's and Google's own publicly accessible review feeds and pages, using the same publicly reachable endpoints a web browser would use. We do not bypass any login, paywall, CAPTCHA, or other technical access-control measure to obtain this content, and we do not collect or store reviewer usernames or other reviewer-identifying information. We do not modify or paraphrase quoted review text.

Apple's and Google's own terms of service may nonetheless restrict automated or programmatic access to their platforms, independent of whether the underlying data is public. We are not affiliated with, endorsed by, or sponsored by Apple Inc. or Google LLC. We do not represent or warrant that our method of accessing this data complies with Apple's or Google's own terms. If either platform changes its technical access, its terms, or objects to this use, we may need to modify, limit, or discontinue the underlying data-fetching feature without notice, and we will not be liable to you for any resulting change in, delay to, or unavailability of reports. You remain responsible for your own compliance with any terms that apply to your own use of the underlying app stores.

8. Intellectual property

We retain all rights to the Service itself, its branding, and the underlying analysis/report format, except for the quoted review text and any feedback you give us under Section 9. Quoted review text remains the property of its original author; we claim no ownership over it and display it solely to fulfil the reporting purpose of the Service.

9. Feedback

If you send us feedback, suggestions, or ideas about the Service, you grant us an unrestricted, perpetual, royalty-free right to use them for any purpose, without any obligation to compensate you or keep them confidential.

10. Disclaimer of warranties

The Service is provided "as is" and "as available", without warranties of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement, to the maximum extent permitted by applicable law. We do not guarantee that generated themes, severity ratings, or suggested fixes are complete, accurate, or suitable for any particular purpose, or that the Service will be uninterrupted, error-free, or available at all times.

11. Limitation of liability

To the maximum extent permitted by applicable law, our total liability to you for any claim arising out of or relating to the Service is limited to the greater of (a) the amount you paid us in the 12 months before the event giving rise to the claim, or (b) US$100. We are not liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or business opportunity.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including, under German law, liability for intent (Vorsatz) or gross negligence (grobe Fahrlässigkeit), liability for injury to life, body, or health, and liability under mandatory product-liability statutes. For ordinary (slight) negligence, our liability is limited to foreseeable damage typical for a contract of this kind, and only for breach of a material contractual obligation whose fulfilment is essential to achieving the purpose of the contract.

12. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, liabilities, costs, and reasonable attorneys' fees arising from: (a) your breach of these Terms, including the Acceptable Use section; (b) your violation of any law or a third party's rights in connection with your use of the Service; or (c) content you submit to us that infringes or violates a third party's rights.

13. Termination

We may suspend or terminate your access to the Service if you violate these Terms, upon reasonable notice where practicable, or immediately in cases of suspected abuse, fraud, or legal risk. You may stop using the Service, or delete your account, at any time. Sections that by their nature should survive termination (including Sections 8–12 and 14–18) will survive.

14. Force majeure

We are not liable for any failure or delay in performance to the extent caused by circumstances beyond our reasonable control, including outages or failures of third-party infrastructure or service providers we rely on (e.g. hosting, database, payment, or AI providers), internet or telecommunications failures, natural disasters, or governmental action.

15. Governing law & venue

These Terms are governed by the laws of Germany, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods (CISG). Subject to the mandatory consumer-protection rules described below, the competent courts at our place of business (see our Impressum) have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service.

If you are a consumer habitually resident in the EU, EEA, Switzerland, or UK, this choice-of-law and venue clause does not deprive you of any mandatory protection you're entitled to under the law of your own country of residence, including your right to bring proceedings in the courts of that country. Those mandatory rules apply regardless of what this clause says, per Regulation (EC) 593/2008 (Rome I) and equivalent rules.

We do not require arbitration, and there is no class-action waiver in these Terms.

16. Informal resolution first

Before filing a claim against us, please email legal@smartappreview.com with a description of the issue and give us 30 days to try to resolve it informally. This does not affect any mandatory right you have to go to court or to a regulator at any time.

17. Severability & entire agreement

If any provision of these Terms is found unenforceable, the remaining provisions stay in full effect, and the unenforceable provision will be replaced by an enforceable one that most closely reflects its intent. These Terms, together with our Privacy Policy and Cookie Policy, are the entire agreement between you and us regarding the Service, and supersede any prior agreements on this subject.

18. Changes to these terms

We may update these Terms from time to time. Material changes will be reflected by updating the "Last updated" date above, and, where required by law or where a change materially reduces your rights, we will give you more prominent notice before it takes effect.

19. Contact

Questions about these Terms? Reach us at legal@smartappreview.com. For our full legal-entity details, see our Impressum.